Frequently Asked Questions

Frequently Asked Questions

Below is a list of our most commonly asked questions.
If you still have questions please Join us on Live Chat

How am I billed?

We offer both Hourly Clouds (post-paid) and Monthly Clouds (pre-paid)

How much does it cost to start?

Hourly Clouds have a $1 setup fee, which is returned to you as an Account credit.
Monthly Clouds start as low as $9/month

Am I billed for offline servers?

Yes, we do not currently offer "Off" pricing with our clouds.

Do you offer Windows?

We have Windows 2008 and 2012 templates available at no extra cost. Windows 2016 is available for $15/month.

Do you offer refunds?

We are very transparent about our Refund Policy; We encourage you to read our TOS

Can I cancel at any time?

Yes, you can cancel at any time, there are no contracts.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal and eChecks